Frequently Asked Questions
Everything you need to know about bringing Northern style to your home.
How long will it take for my furniture to arrive?
Standard delivery typically takes 5-7 business days. For larger furniture items or custom orders, delivery can take between 2-4 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-returnable.
Do you offer international shipping?
Currently, The Northern Line ships to the continental United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.
Are your wood products sustainably sourced?
Yes, sustainability is core to our mission. All our wooden furniture is crafted from FSC-certified timber and finished with eco-friendly, low-VOC stains.